Talk to a technician

Calling us from Leucadia, Cardiff or Olivenhain

Two minutes on the phone decides whether this is one visit or two. Tell us which compartment is wrong and whether the freezer is still hard, when it started, and any code showing on the panel. If you can reach the data plate, read the model number out: on a built-in column it sits inside the door frame, on most units it is also behind the lower grille, and that one string names the generation of control board and the evaporator layout sitting in your kitchen. Then the question we ask in Encinitas that we would not bother asking somewhere dry and flat: how far are you from the water, and was the opening built for this unit or cut to fit it later?

The line is answered around the clock, seven days, holidays included, because a refrigerator that goes warm on a Sunday night is not a Monday problem. Same-day service in Encinitas where the schedule allows, and a straight answer when it does not rather than a window we cannot keep. If you would rather choose the slot yourself, the booking page does it without waiting on a phone. Our technicians are licensed. The panels come off before any figure is named, you are shown the part that failed, and the repair is quoted as a single price covering parts and labor and agreed by you before anything is fitted. The parts we replace and the work that put them in are both covered.