Reviews
Rated 4.9 by 594 customers
Most of the work we do in Encinitas comes from someone who has had us out before, or from a neighbor of theirs. That is the only marketing this trade really has.
Reviews
What Encinitas customers say
Two other outfits had been out to our Thermador over in Encinitas Ranch and both of them wanted to sell us a control board. This guy read the stored faults, then went and actually measured at the coil, and it was a thermistor reporting nonsense. Board was fine.
Clean water kept showing up at the toe kick in our Cardiff kitchen and the freezer looked totally normal, so I was picturing the worst. It was a fitting on the ice maker line that had been weeping behind the closed-up cabinetry. Came out the morning I called. Floor was already soft, unfortunately.
I had more or less decided to replace the whole thing, it is a 700 series and it has been in this house a long time. He talked me out of it. Evaporator fan on the fridge side plus a tired gasket, and the panel matches cabinets nobody makes anymore.
Rated 4.9 from 594 customer reviews.
What people actually comment on
Almost never the repair itself — a working refrigerator is what was expected. What comes up again and again is the part around it: that the arrival window was real, that the price quoted was the price charged, and that the technician explained what had failed rather than presenting a total.
The second thing is that the appliance was serviced where it stood. Built-in units are fitted into cabinetry, often with stone worktops and panelled doors around them, and dragging one out to look at it risks more than the fault ever did. On this equipment the condenser is reached through the grille and the sealed system is designed for access in place.
Repairs that did not happen
Some of these reviews are for visits where nothing was replaced: a door seal reseated, a drain cleared, a filter that had never been changed. It is worth saying plainly that a diagnosis which ends in "this does not need a part" is a successful visit, and it is charged as a diagnosis rather than a repair.
Appliance down in Encinitas?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.